FAST UTV Return and Refund Policy

FASTUTV Return & Refund Policy

Last Updated: 11/20/2025
Website: https://www.fastutv.com/

FastUTV is committed to providing quality UTV parts, accessories, and apparel. Because many of our products involve performance fitment and vehicle-specific setups, our return policy is strict to maintain quality and safety standards.

1. Eligibility for Returns

To qualify for a return:

  • Item must be unused, unopened, uninstalled, and in original packaging

  • Request must be submitted within 14 days of delivery

  • A return authorization must be issued before sending items back

  • Proof of purchase is required

Submit return requests to: sales@fastutv.com

2. Non-Returnable Items

We cannot accept returns on:

  • Installed parts

  • Electrical components

  • Tuning devices and electronics

  • Clutch components

  • Engine parts

  • Custom or special-order items

  • Clearance or discounted items

  • Items damaged from improper installation

These items cannot be restocked or resold once opened or installed.

3. Return Shipping

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • Returned items must be shipped with tracking

If FastUTV made an error or a product arrives damaged, we will provide a prepaid return label.

4. Restocking Fee

A 15% restocking fee may apply to:

  • Special-order items

  • Items requiring inspection

  • Manufacturer-specific packaged components

5. Refund Processing

Once inspected and approved:

  • Refunds go back to the original payment method

  • Processing may take 5–7 business days

  • Refunds exclude shipping and restocking fees

Items found used, installed, incomplete, or damaged may be denied.

6. Exchanges

We do not offer direct exchanges.
Eligible items must be returned, and a new order can be placed separately.

7. Warranty Claims

Warranty coverage varies by manufacturer.
Claims must follow the manufacturer's guidelines unless stated otherwise.

We can assist customers in initiating warranty requests when needed.

8. Incorrect or Damaged Shipments

If your order arrives damaged, incorrect, or defective:

  • Notify us within 72 hours of delivery

  • Send photos of the product and packaging

  • Email: sales@fastutv.com

We will resolve the issue promptly.